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© 2005 Personality Resources International
The
Business
Resource Guide
Characteristics
Understanding
Observation
Workplace
Self-Esteem
Motivating
Cooperation
Support
Performance
Shadow
Conflict
Teamwork
Summary
All organizations have a responsibility to create work environments and employee relationship patterns that manage stress and conflict. In too many situations, stress and conflict may culminate in violence. The sources of conflict may be many, but several common ones are:
Not understanding or appreciating human and individual differences
Differing priorities, needs and values
Personal issues
Prejudicial issues
Conflicts resulting from low self-esteem of individuals
Resistance to change
Primary The Organized Way - Gold usually view conflict as a barrier to getting the job or task done efficiently and correctly, so they will want to address the conflict immediately. Preventing conflict and potential violence may be addressed in one or more of the following ways by (use other parts of this manual for greater understanding):
Understanding differences
Understanding differing needs, values and priorities
Facilitating communication
Facilitating teamwork
Recognizing similarities
Appreciating, valuing and respecting differences
Stable environment
Having and following a plan of action
Order, rules, procedures and standards to follow
Awareness of organizational and reporting structure
Productivity and responsibility
A sense of company loyalty
Closure and completeness
Cooperation - Everyone does his part
Commitment - Follow-through on responsibility
Integrity - Walk the talk
Loyalty - Faithful to company and co-workers
Dependability - One less thing for managers to worry about
Accountability - The buck stops here
